Shipping Policy

At STUSSYOUTWEAR, we work to ensure that every order is handled with care and delivered in a timely and secure manner. Our goal is to provide a dependable shipping experience for customers around the world.

1. Free Global Shipping

We offer complimentary international shipping for all orders totaling $119 or more. This benefit is available to customers across more than 200 countries, reflecting our commitment to accessibility and convenience.

2. Estimated Delivery Windows

Delivery time varies by region. All orders are dispatched using our trusted global logistics partners, with estimated transit times as follows:

  • United States: 8–25 business days

  • Canada & Europe: 8–25 business days

  • Australia & New Zealand: 8–25 business days

  • East Asia: 8–25 business days

  • Southeast Asia: 8–25 business days

  • Middle East: 10–25 business days

  • Mexico, Central & South America: 10–25 business days

These timelines represent general expectations and may be influenced by customs processing or local delivery conditions.

3. Tracking Information

Once your order has been packed and shipped—typically within 7 business days—you will receive an email confirmation with a tracking number. You can track your shipment through:

4. Delivered but Not Received

If your tracking shows “delivered” but the package is not found:

  • Check with neighbors, household members, or building staff

  • Look around common delivery areas (mailroom, porch, package lockers)

  • Contact us at service@stussyoutwear.us if the parcel remains missing

We will assist you in investigating the issue promptly.

5. Address Modifications

If you need to update your shipping details or correct an error, please reach out to our support team as soon as possible. While we will do our best to assist, changes cannot be guaranteed once your order has entered the processing or shipment stage.

6. Customs & Import Charges

All orders are shipped duty-paid. If you are unexpectedly charged customs fees, simply forward the official customs invoice to us, and we will reimburse the full amount.

7. Support & Assistance

For any shipping-related questions, please contact us at service@stussyoutwear.us. Our team is available to help ensure that your experience with STUSSYOUTWEAR is smooth and satisfactory.