Thank you for shopping with us. We aim to provide a smooth and reliable experience for every customer. Please review the following guidelines regarding returns and refunds to ensure clarity and transparency.

1. Eligibility for Returns
We accept returns for items that are unused, unwashed, undamaged, and in their original packaging. Accessories, customized products, and items marked as final sale are not eligible for return.
To qualify, a return request must be submitted within 14 days of the delivery date.

2. Return Request Process
To initiate a return, please contact our customer support team with your order number, product details, and the reason for your request. Our team will provide instructions and the designated return address.
Returns sent without prior approval may not be accepted.

3. Return Shipping Responsibility
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.

4. Inspection and Approval
Once your return is received, our team will inspect the item to confirm its condition. If the returned product meets the eligibility requirements, the refund process will be initiated.
Returned items that do not pass inspection may be sent back to the customer without reimbursement.

5. Refund Processing Time
Approved refunds will be issued to the original payment method. Processing typically takes 1–10 business days, depending on your payment provider’s policies.

6. Items Not Eligible for Refunds
The following are not eligible for a refund:
• Items that show signs of wear or damage
• Products returned without original packaging
• Customized or personalized items
• Final sale or discounted items, unless defective

7. Exchanges
At this time, we do not offer direct exchanges. If you wish to replace an item, please request a return first and place a new order once your refund has been approved.

8. Defective or Incorrect Items
If you receive a defective or incorrect product, please contact us within 7 days of delivery. Provide clear photos of the issue, and our team will assist with a replacement or refund based on the situation.

9. Order Cancellation
Orders may be cancelled before shipping. Once an order has been dispatched, cancellation is no longer possible, and customers must follow the standard return process.

10. Contact Information
For any questions regarding returns or refunds, please reach out to our support team. We are here to assist you and ensure a satisfactory resolution.